STORY

OUR STORY

Joined the company in 2019

Reservation department / customer service sub-leader

Rinako Shibakusa

The reservation department of "Aburaya Tosen" is strategic and needs to be dealt with from a marketing perspective.As a result, it is rewarding to receive high evaluations such as No. 1 in the area and No. 1 in Nagano Prefecture on the reservation site.It's a department that is directly linked to the sales of the company, so of course I have a lot of responsibility, but it's a very fun job.The sense of accomplishment when it goes well is exceptional.

"Share a smile"
The corporate philosophy touched my heart.

I have been involved in the hospitality business for a long time, and my previous job was in charge of counseling at a drug store.There is always a quota for the type of business, and I felt a dilemma there and decided to change jobs.I want to serve customers with a little more hospitality and hospitality.So I became interested in serving customers at the inn.At that time, I came across a job offer for "Aburaya Tosen".I've lived in Nagano prefecture for a long time, and "Aburaya Tosen" is a longing inn that I want to visit at least once.I went to the briefing session and decided to join the company because I really sympathized with the corporate philosophy of "sharing a smile."
Until now, I have thought that customer service is something that makes customers smile. With the words "sharing a smile", I was impressed by the fact that "customers are smiling and we are also smiling", and I feel that the reason why I like the hospitality business is verbalized. did.Even when I experienced the site on the internship, I would like to respond very seriously and definitely work in this workplace!I remember feeling strongly.

Stick to customer satisfaction
Engage in strategic booking operations.

At the beginning, I mainly worked in the Nakai and front desk work, which is called "multi" (multitasking) at our company.However, I had no experience in the restaurant business, and honestly when I was an intern, I thought this might be difficult.When I talked honestly with President Yumoto, he said, "Why don't you just touch the reservation?"Reservation has a part that connects with the customer service business that I have experienced so far, so it was a lot of fun when I actually tried it.
In addition, the reservation department of "Aburaya Tosen" is strategic and needs to be dealt with from a marketing perspective.As a result, it is rewarding to receive high evaluations such as No. 1 in the area and No. 1 in Nagano Prefecture on the reservation site.It's a department that is directly linked to the sales of the company, so of course I have a lot of responsibility, but it's a very fun job.The sense of accomplishment when it goes well is exceptional.

"I'm coming to see you." The customer's voice is encouraging.

There are also many repeaters who make reservations over the phone.I will also say hello to such customers at check-in.There are always customers who stay in rooms with open-air baths for two nights, and I was really happy when they said, "I'm coming to see you."I am looking forward to working at the inn.
I have been a sub-leader since last year (2020).I have no experience in management, and I am trying and erroring how to educate well, but since I have very good staff, I can work to further unite as a team and further motivate everyone. I hope.However, when I couldn't follow the staff well, I was depressed saying "I wish I had done this more ...".However, I think it's over when I don't have to worry, so sometimes I'm depressed, but I think it's necessary and I'm working on it.

how to spend the holidays

Basically, I sleep a lot (laughs).I also go out with my mother, sister and friends.I also like to draw pictures, and I also upload original characters online.I also like retro games.The rest is cooking.People in Nagano use a lot of mackerel cans, but they are good at tomato soup with whole mackerel cans.You may be surprised, but this is delicious.After that, I made cakes with apples I got from my neighbors.I like to try simple but interesting dishes.

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OTHER STORY

"Aburaya Tosen" is an all-participation organization.
You don't want skills.
It is a companion who can walk together.
Customers and themselves will be happy.
Aiming to realize such a future image
Let's walk together.

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